Goldfields Forum

Glenn Wilson is the Mayor of the City of Kalgoorlie Boulder, a digital media professional, and a father.
Glenn works closely with local businesses in the Goldfields and has worked within the mining and resources sector for many years.
Glenn was first elected to Council in 2015, serving close to a decade as an elected member of the City of Kalgoorlie-Boulder. He was elected Deputy Mayor in 2021 before being elected Mayor in 2023.
Prior to his work as a Councillor, Glenn held a longstanding reputable career in radio broadcasting with Southern Cross Austereo.

David Locke commenced as Chief Ombudsman and CEO at the Financial Ombudsman Service (FOS) and Australian Financial Complaints Authority (AFCA) on 25 June 2018.

David was previously Assistant Commissioner Charity Services at the Australian Charities and Not-for-profits Commission (ACNC).

Prior to the ACNC, David was the Executive Director of Charity Services at the Charity Commission of England and Wales, with responsibility for the strategic leadership and operational delivery of the Commission's one-to-one services to charities.

David has also worked as an adviser to several international governments on the regulation of non-government organisations.

David is a qualified lawyer in the UK, and he started his career in community legal centres where he spent over 10 years managing the delivery of services to the public. David has served as a Board member and volunteer of a number of charities and not-for-profits.

Troy is currently the Retails Operations Manager for Horizon Power with overall responsibility for management and performance of Horizon Powers core retail operations, including Customer Service, Billing, Credit Management and Financial Hardship, ensuring quality customer experiences, managing escalated service issues and making data led decisions to enhance the customer experience for the broader customer group. With an extensive background encompassing Credit Management, Debt Collection, Retail Banking, Insurance and Utilities, Troy is particularly passionate about supporting vulnerable customers in regional and remote Western Australia.

Through my mother I am a Bardi Woman from the Dampier Peninsula. I come from the Baniol clan which is situated on the east side of the Peninsula. Our parents raised us in Geraldton on South Yamtaji Country. I was afforded a very mainstream and well-rounded education which saw me head to Perth to undertake a degree in Education. This gave me the privilege to have worked in remote and very remote areas across the Kimberley. I also raised my 3 amazing boys in the East Kimberley, the Shire of Wyndham, my boys still call the place home and have family and friends through-out the area.
I come to Westpac with years of experience of project Management in remote locations and strong community engagement strategies.
The best compliment I was given, 2 years ago, by a past student was that I am a “hungry learner wanting to learn more”.

Simone is currently the CEO of the Kalgoorlie-Boulder Chamber of Commerce & Industry. Simone joined the KBCCI in 2017, bringing a wealth of experience in local government, project management and small to medium business enterprise knowledge. Throughout her six years at the KBCCI, Simone has worked on many events connecting the business community and community in general. Simone and her husband own a small local engineering business in the Goldfields and know firsthand the opportunities and challenges that come with owning a small business. Simone is passionate about seeing Kalgoorlie-Boulder grow, connecting people and businesses and building strong relationships in the community.

Laurene moved to Norseman in 1995 and began her local govt journey in 2015. Laurene is a passionate advocate for access to services in regional communities, particularly her own! Strong and sustainable communities are built on relationships, diversity and accessibility to services and Laurene‘s focus is ensuring fair and equitable opportunity to achieve long-term sustainability.

Born in Esperance, Elizabeth grew up in country towns in the wheatbelt and mid-west as her parents were teachers. Elizabeth started her career with a large accounting firm, working in the Perth, Auckland and London offices. Elizabeth got her first taste of utilities working for Yorkshire Water in the UK in a variety of financial and regulatory roles for 13 years. After returning to Australia and taking a career break to spend more time with her children, Elizabeth joined the independent regulator in 2010. Elizabeth most recently oversaw the review of Western Power’s access arrangement.

Clare has a wealth of experience working to advocate for customers within WA’s major utilities for over 15 years.
Clare has a strong background in Anthropology/ Sociology and has personal experience raising two deaf children. She is passionate about designing equitable programs to support and advocate for our most vulnerable community members and those who support them.

Jarrod works in NAB Assist’s Customer Support Hub, who provide extra care and consideration for vulnerable customers and also manages the Indigenous Customer Service Line, who provide tailored support to remote Indigenous customers. He has great passion for supporting vulnerable customers and for improving accessible banking, leveraging his experience leading colleagues across NAB Assist and Personal Banking.

Colm Divilly, a passionate solicitor, discovered his love for the law while volunteering at CCLS. His expertise lies in financial and consumer law matters.

Nicky grew up in Norseman and had two of her 5 children there. Nicky has worked in health, domestic violence, a youth refuge, aboriginal hostel, tenancy advice and advocacy services. Nicky’s recent job was Office Manager (Ngadju Native Title Aboriginal Corporation) and in Aboriginal Ministry. Nicky was able to help many people, young and old, with a passion for helping people and still does. Norseman is isolated and there is much need in the community - in which housing is one of them.

Boyd is an experienced General Manager with strong communication and stakeholder management skills. Boyd seeks to improve customer experiences, regional coverage and service through technology, collaboration and capability in the WA region.

Codie Croasdale is a Senior Solicitor with Goldfields Community Legal Centre, and is responsible for supervising the Goldfields Tenancy Advice and Education Service. Passionate about reducing systematic inequalities, Codie's key practice is in community law with a focus on housing equality, debts, discrimination, government disputes and other areas of generalist civil law. Originally hailing from New South Wales, Codie brings to the Goldfields a cross-jurisdictional approach to Housing law, and a dedication to providing better access to justice for our community.

Anita works in NAB Assist’s Customer Care team leading initiatives and process improvements that focus on: customers experiencing hardship and vulnerability, working with Financial Counsellors, and delivering NAB’s Indigenous Customer Service Line. She is passionate about the intersection of banking and social inclusion and is driven by contributing to purpose led work that supports the communities we serve.

Emma has spent her career in State Government agencies before joining the independent regulator four years ago. Emma commenced as the Assistant Director, Licensing and Customer Protection in October 2023 and is overseeing the review of customer protection codes for gas, electricity and water. Emma was born in Narrogin and grew up in Karratha, Mullewa and Wagin, completing high school in Bunbury.

Teena is a Budymia gnarlu from Yamatji barna (country), located on Gascoyne/Murchison barna in WA. She lives and works on Noongar boodjar. Teena is passionate about empowering Aboriginal and Torres Strait Islander peoples to exercise their rights under the Australian Consumer Law, Residential Tenancies Act and Motor Vehicle Repairers and Dealers Acts.

Henry is a compassionate education leader with almost two decades of experience across diverse settings, including rural, metropolitan, and overseas communities. With roles ranging from teacher to administrator, he has worked in mainstream and Special Education, demonstrating a commitment to fostering inclusive classrooms. Henry's experience spans a range of socioeconomic backgrounds, allowing him to effectively advocate for students, families, and colleagues from various walks of life. Committed to community engagement, he actively collaborates with parents, educators, and local stakeholders to create supportive learning environments and improve outcomes for all.

Faith Radosevich is a longstanding resident and community service worker in Kalgoorlie and serves as the Program Manager for Centrecare's Financial Counselling service and various social and mental health support programs across the Goldfields region. Her dedicated involvement in the Financial Counselling Service plays a crucial role in advancing community awareness and fostering a deeper understanding of financial wellbeing in the Goldfields community.