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Agenda
Day 1
( 10/18/2022 )
Day 2
( 10/19/2022 )
Day 3
( 10/20/2022 )
Day 1Administration & Management 1Administration & Management 2Case Management Skills 1Case Management Skills 2Case Management Skills 3Case Management Skills 4Case Management Skills 5Case Management Skills 6Hot Topics 1Hot Topics 2Trauma-Informed Care 1Trauma-Informed Care 2Aging Population
Day 1
7:00 AM
8:00 AM
Yoga
Join Jelitza for Yoga. (Bring your own mat - towels will be provided as an alternative.)
8:00 AM
9:00 AM
Breakfast
9:00 AM
9:15 AM
Conference Opening Remarks
Welcome by Christian Ragland, MPA, Assistant Vice President, Diversity, Equity and Inclusion at Atlanticare.
9:15 AM
10:15 AM
Keynote Speaker
10:15 AM
10:30 AM
Morning Break
10:30 AM
11:30 AM
Breakout Session
11:30 AM
12:30 PM
Lunch
12:30 PM
2:00 PM
Afternoon Breakouts
2:00 PM
2:15 PM
Snack Break
2:15 PM
4:15 PM
Breakout Sessions
Administration & Management 1
10:30 AM
11:30 AM
Employee Retention and Healthy Culture Shock
High employee turnover can hamper workflows, lead to lower quality of care, and increased financial expenses. Retaining qualified employees in healthcare is a challenge which has numerous consequences including increased mortality rates, injuries, and illnesses. Such events interfere with health service delivery through loss of staff, interruption of health programs, and overburdening of clinical services. Guided by Herzberg's Two-Factor Theory, the purpose of this presentation is to explore str...
High employee turnover can hamper workflows, lead to lower quality of care, and increased financial expenses. Retaining qualified employees in healthcare is a challenge which has numerous consequences including increased mortality rates, injuries, and illnesses. Such events interfere with health service delivery through loss of staff, interruption of health programs, and overburdening of clinical services. Guided by Herzberg's Two-Factor Theory, the purpose of this presentation is to explore strategies that can be used to decrease voluntary employee turnover and assist employees is acclimating to a healthy culture.
view more12:30 PM
2:00 PM
Intentional Connections: Building Teams When the Team is Scattered
Building a team that feels supported and connected is hard. It's even harder when those team members are spread out geographically or do not gather in a common place. Despite distance, with a little planning and commitment to connecting, we can build a team culture of support, growth, and connection.
Administration & Management 2
10:30 AM
11:30 AM
Case Management Skills 1
10:30 AM
11:30 AM
Improving Transitions of Care through Virtualist Program
AtlantiCare Health System will share how they utilize telemedicine to capture patients otherwise missed or delayed through a Transitions of Care Program. Utilizing a Primary Care Virtual Medicine Program to work hand in hand with the Primary Care team to complete Transition of Care Visits for high risk patients whom could not access their PCPs in the 7 day window to improve care.
12:30 PM
2:00 PM
Case Management Problem-Solving / Decision-Making Process
Behavioral and medical healthcare workers are often faced with clients/patients who have been labeled as difficult, uncooperative, or unwilling to engage in activities or processes intended to be helpful to them. On the other hand, staff training has often been limited to learning some basic theoretical information about how important it is to "start where the person is at" and to develop a "case/care plan" to assist people with their needs. Although staff may know WHAT needs to be accomplished,...
Behavioral and medical healthcare workers are often faced with clients/patients who have been labeled as difficult, uncooperative, or unwilling to engage in activities or processes intended to be helpful to them. On the other hand, staff training has often been limited to learning some basic theoretical information about how important it is to "start where the person is at" and to develop a "case/care plan" to assist people with their needs. Although staff may know WHAT needs to be accomplished, they're often unsure HOW to go about the process in a systematic manner. Participants will learn a practical approach to problem-solving and decision-making with an emphasis on consumer self-determination. The role of the "helper" in this process is to guide people through a mutual endeavor aimed toward a resolution rather than just telling them what they should do to meet their needs.
view moreCase Management Skills 2
12:30 PM
2:00 PM
Developing Positive and Healthy Relationships
This presentation is designed for Case Managers, Service Coordinators, and other service providers. The focus is to develop and enhance positive, healthy, and professional working relationships with clients as well as clinicians and supervisors. Participants will learn techniques to effectively engage clients with dignity, regard, respect, and equality.
Case Management Skills 3
12:30 PM
2:00 PM
Case Management Standards Update: Soliciting Input From Membership
Case Management Skills 4
12:30 PM
2:00 PM
Culturally Responsive Services: From Competence to Humility
Cross-cultural work with diverse populations necessitates cultural competence practices. This training presents the concept of cultural humility as a supplement to the work of cultural competence and offers strategies to move beyond the notion that we can become competent in other cultures, seeking instead to affirm and support complex identities.
Case Management Skills 5
12:30 PM
2:00 PM
Becoming a Harm Reductionist: Empathy in Action
A harm reduction approach to case management saves lives, is economically feasible and is a model for the humane and effective treatment of people who use drugs. Meeting a drug user where they are is an effective strategy that builds trust and reinforces confidence in clients to make good choices.
Case Management Skills 6
12:30 PM
3:45 PM
Fieldworker Safety and Awareness (Scenario Training)
Participants will demonstrate proper field safety techniques and assessment skills during three scenarios*. The scenarios address identification of methamphetamine labs, opiate or alcohol intoxication, suicidal persons, and various other potential risks to staff and in the field, in a real life setting. As participants progress through the scenarios, role players interact with the participants while they perform the duties and tasks required in the field, including contacting supervisors, emergency services or law enforcement. Upon completion of each scenario, the participants, evaluators and role players will engage in a de-briefing. The program will conclude with an open group review.
Hot Topics 1
10:30 AM
11:30 AM
The Role of the Community Health Assistant in the Emergency Room
"In response to the COVID Pandemic, Geisinger Health redeployed Outpatient Case Managers and Community Health Assistants to their Emergency Rooms. The Community Health Assistant served a vital role in transitioning patients home safely and preventing return Emergency Room visits.
2:15 PM
4:15 PM
SUBSTANCE ABUSE: Increasing Awareness & Recognizing/Responding to Problematic Use
This discussion provides an overview of the most popular types of drugs and paraphernalia, including their methods of use and effects on the body. It also considers how to recognize when substance use may be problematic and how to engage in a conversation about stopping or limiting use.
Hot Topics 2
10:30 AM
11:30 AM
Workshop with Joyce Marter
Trauma-Informed Care 1
10:30 AM
11:30 AM
Working with Families who have Experienced Trauma
This workshop will talk about the prevalence of trauma in families. It will look at how caregivers and children respond to trauma. In particular, it will look at how trauma affects them and parenting. It will also look at how trauma affects children. It will talk about what children need to heal from trauma and how caregivers can help. It will look at guidelines for disciplining and parenting children who have experienced trauma. Lastly, it will look at how to build resiliency for families.
12:30 PM
2:00 PM
Moving Hearts Not Humans: Supporting Victims of Human Trafficking and Trauma
Human trafficking is the illegal trade in human beings through recruitment or abduction by means of force, fraud or coercion for the purpose of forced labor, debt bondage or sexual exploitation. This presentation will focus on recognizing possible indictors with a scenario based presentation while diving into how to have difficult conversations or screen for possible risk of human trafficking. Training will additionally explore ways of positively implementing practices and strategies to support ...
Human trafficking is the illegal trade in human beings through recruitment or abduction by means of force, fraud or coercion for the purpose of forced labor, debt bondage or sexual exploitation. This presentation will focus on recognizing possible indictors with a scenario based presentation while diving into how to have difficult conversations or screen for possible risk of human trafficking. Training will additionally explore ways of positively implementing practices and strategies to support those working with survivors or in the community.
view more2:15 PM
4:15 PM
Medications to Treat Traumatic Exposure (PTSD)
Although psychopharmacology is a young science, many gains have been made regarding the treatment of traumatic exposure/PTSD. This seminar will cover current practices associated with psychopharmacology used to treat these clinical conditions as well as a brief overview of substances currently being studied for the treatment of PTSD.
Trauma-Informed Care 2
2:15 PM
4:15 PM
Balancing Adverse Childhood Experiences (ACES) with Positive Childhood Experiences (PCS)
Practitioners have much to learn about ACEs, including how to mitigate their effects on lifelong health. This workshop reviews the ACE study, investigates the broader scope of trauma and presents what the research indicates about going beyond ACES to plan interventions with families. We will also discuss the impact of positive childhood experiences and resiliency regardless of adversity.
Aging Population
10:30 AM
11:30 AM
Programs to Help Reduce Older Adults - Social Isolation
Social isolation among older adults can affect their physical and mental health. This study used the systematic review method to identify the literature and programs that help reduce social isolation among older adults. This presentation will introduce four major interventions that are used in the United States.
Day 2Administration & Management 1Administration & Management 2Case Management Skills 1Case Management Skills 2Case Management Skills 3Case Management Skills 4Case Management Skills 6Hot Topics 1Hot Topics 2Hot Topics 3Trauma-Informed Care 1Peer ServicesAging PopulationHot Topics 4
Day 2
7:00 AM
8:00 AM
Yoga
Join Jelitza for Yoga. (Bring your own mat - towels will be provided as an alternative.)
8:00 AM
9:00 AM
Breakfast
9:00 AM
9:15 AM
Welcome and Announcements
9:15 AM
10:15 AM
Keynote Speaker
10:15 AM
10:30 AM
Morning Break
10:30 AM
11:30 AM
Breakout Sessions
11:30 AM
12:30 PM
Lunch Break
12:30 PM
2:00 PM
Breakout Session
2:00 PM
2:15 PM
Afternoon Break
2:15 PM
4:15 PM
Breakout Sessions
Administration & Management 1
10:30 AM
11:30 AM
Wellness in 8D: Resources and Strategies to Build Resilience
The wellness in 8 D model is an approach that empowers people in recovery, providers, peer providers, and family members to create and adapt wellness self-care habits and routines that can positively impact quality of life. This model is a lens that can help people deal with the trauma, mental health and substance use challenges impacted by social determinants of health and health disparities. This keynote will explore ways to apply the model to bolster wellness self-care skills personally and...
The wellness in 8 D model is an approach that empowers people in recovery, providers, peer providers, and family members to create and adapt wellness self-care habits and routines that can positively impact quality of life. This model is a lens that can help people deal with the trauma, mental health and substance use challenges impacted by social determinants of health and health disparities. This keynote will explore ways to apply the model to bolster wellness self-care skills personally and professionally during these challenging times. Explore how this model can be personally applied and professionally implemented to support people with a wide range of challenges.
view more12:30 PM
2:00 PM
Communicating with Emotional Intelligence: Building Rapport and Pursuing Shared Objectives
One of the biggest barriers to effective communication is our tendency to focus only on our own perspective. Conversations that are approached with humility promote the ability to understand the topic more completely. Practicing empathic conversation skills and forming them into habits produces more desirable outcomes for all involved parties.
2:15 PM
4:15 PM
Dealing With Difficult Situations: A Guide for Supervisors
Case Managers regularly face stressful and overwhelming situations in the course of their daily work. They may sometimes need help in managing the feelings that come with these situations, as well as in accessing useful resources. This interactive workshop describes a value-based, trauma-informed process by which supervisors can offer support to their teams who are dealing with difficult situations.
Administration & Management 2
12:30 PM
2:00 PM
Building Leaders Within: Investing in Your Team
This workshop will touch on the discussion of promoting within and investing in your current team members. Succession is a team effort and growth is an expectation all employees seek from their employer. Hiring within, when possible, gives employees the investment they need to provide the best service to persons served. Overcoming regulation and role change barriers will be discussed, with personal examples. Recognizing the characteristics of a leader and setting them up for success, as well ...
This workshop will touch on the discussion of promoting within and investing in your current team members. Succession is a team effort and growth is an expectation all employees seek from their employer. Hiring within, when possible, gives employees the investment they need to provide the best service to persons served. Overcoming regulation and role change barriers will be discussed, with personal examples. Recognizing the characteristics of a leader and setting them up for success, as well as encouragement from current leaders. Encouragement on growing with the current company and investing yourself within those opportunities that are extended to each employee.
view moreCase Management Skills 1
12:30 PM
2:00 PM
Crisis Prevention/Crisis lntervention is Case Management
Case Managers face crisis situations daily. There is not just one way to deal with a crisis, however, there are basic things to consider. Where and when a crisis can be prevented is to the benefit of all (ie: the person, the family, the agency, the case manager and the community}.
Case Management Skills 2
12:30 PM
2:00 PM
Bridging mental health case management and substance use services
Connecting the worlds of mental health case management and addiction is crucial to providing members of the community the most effective care possible. This training is designed to help case managers better understand individual issues that result in appropriate referrals. This addiction education will provide tools to create a safer work environment for case managers in community settings.
Case Management Skills 3
12:30 PM
3:45 PM
Pat Deegan's Hearing Voices Simulation
The Hearing Voices Simulation is a tool to help develop empathy for the challenges people with psychiatric disorders face. During the Simulation, participants listen to distressing voices through headphones while completing a series of tasks, such as taking a mental status exam in a mock emergency room.
Case Management Skills 4
10:30 AM
11:30 AM
AtlantiCare Health Services Tour
A 20 minute walk down the boardwalk (10 minute ride) to visit AtlantiCare Health Service's federally Qualified Health Center (FQHC) located in the heart of Atlantic City. This facility provides care to more than 10, 000 patients annually. Services include internal medicine, family medicine, pediatrics, behavioral health and substance use treatment to care for your physical and mental health. The health center provides comprehensive services, has an extensive quality assurance program, and a pa...
A 20 minute walk down the boardwalk (10 minute ride) to visit AtlantiCare Health Service's federally Qualified Health Center (FQHC) located in the heart of Atlantic City. This facility provides care to more than 10, 000 patients annually. Services include internal medicine, family medicine, pediatrics, behavioral health and substance use treatment to care for your physical and mental health. The health center provides comprehensive services, has an extensive quality assurance program, and a patient centered governing board of directors. The health center proudly serves all persons without regard to race, ethnicity, immigrations status, gender or sexual orientation, or ability to pay for services. The health center also offers a sliding fee discount program for both insured and uninsured based on an individual's income and family size. Within the facility, you will also be able to see their food pantry that is available to clients. Another feature to this outreach tour is the preparation of blessing bags to be donated to this facility for the homeless patients they provide services for in the community! (Limited to first 25 people.)
view more12:45 PM
1:45 PM
AtlantiCare Health Service's Tour
A 20 minute walk down the boardwalk (10 minute ride) to visit AtlantiCare Health Service's federally Qualified Health Center (FQHC) located in the heart of Atlantic City. This facility provides care to more than 10, 000 patients annually. Services include internal medicine, family medicine, pediatrics, behavioral health and substance use treatment to care for your physical and mental health. The health center provides comprehensive services, has an extensive quality assurance program, and a pa...
A 20 minute walk down the boardwalk (10 minute ride) to visit AtlantiCare Health Service's federally Qualified Health Center (FQHC) located in the heart of Atlantic City. This facility provides care to more than 10, 000 patients annually. Services include internal medicine, family medicine, pediatrics, behavioral health and substance use treatment to care for your physical and mental health. The health center provides comprehensive services, has an extensive quality assurance program, and a patient centered governing board of directors. The health center proudly serves all persons without regard to race, ethnicity, immigrations status, gender or sexual orientation, or ability to pay for services. The health center also offers a sliding fee discount program for both insured and uninsured based on an individual's income and family size. Within the facility, you will also be able to see their food pantry that is available to clients. Another feature to this outreach tour is the preparation of blessing bags to be donated to this facility for the homeless patients they provide services for in the community! (Limited to first 25 people.)
view moreCase Management Skills 6
12:30 PM
3:45 PM
Fieldworker Safety and Awareness (Scenario Training)
Participants will demonstrate proper field safety techniques and assessment skills during three scenarios*. The scenarios address identification of methamphetamine labs, opiate or alcohol intoxication, suicidal persons, and various other potential risks to staff and in the field, in a real life setting. As participants progress through the scenarios, role players interact with the participants while they perform the duties and tasks required in the field, including contacting supervisors, emergency services or law enforcement. Upon completion of each scenario, the participants, evaluators and role players will engage in a de-briefing. The program will conclude with an open group review.
Hot Topics 1
10:30 AM
11:30 AM
Adopting Accessibility in Workplace Culture
This workshop will provide participants with the tools to transform their workplace culture and communications using international best practice standards for accessibility. Learners will explore types of accessibility needs and learn simple workflow changes that create a more welcoming and accessible workplace for all.
12:30 PM
2:00 PM
Thriving with Balance: A Journey to Self-Care
Personal medicine refers to the activities and practice that we can engage in on a regular basis to maintain our 8 dimensions of wellness. Exploring techniques and strategies to increase self-efficacy, promote self-care and mental wellness. This presentation focuses on ways to encourage a healthy home/work balance while honoring commitments and needs. Come dressed in your conference attire and an open mind. This presentation will be an interactive experience to practice some fun physical activit...
Personal medicine refers to the activities and practice that we can engage in on a regular basis to maintain our 8 dimensions of wellness. Exploring techniques and strategies to increase self-efficacy, promote self-care and mental wellness. This presentation focuses on ways to encourage a healthy home/work balance while honoring commitments and needs. Come dressed in your conference attire and an open mind. This presentation will be an interactive experience to practice some fun physical activities along the way.
view moreHot Topics 2
10:30 AM
11:30 AM
Transforming Onboarding: Finding Success in Training during a Pandemic
Onboarding staff virtually during a global pandemic presents a unique set of challenges. Based on both qualitative and quantitative data in the form of feedback from new hires, staff onboarding has evolved from a process primarily comprised of instruction and observation, to a process that emphasizes experiential learning. Understanding the evolving needs of new staff in a virtual environment is crucial in successful onboarding.
12:30 PM
2:00 PM
Bouncing Forward: Creating a Recipe for Hope and Resilience
This presentation will encourage participants to think about what it means to encounter stress and trauma, particularly in these challenging syndemic (multiple crises) times, and how stress and trauma might facilitate growth or “bouncing forward” towards hope and resilience. We’ll explore ways of developing “recipes” for enhancing hope and resilience.
Hot Topics 3
10:30 AM
11:30 AM
Providers in Recovery & Harm Reduction: The Challenges & Rewards
This workshop explores how staff in recovery utilize lived experience to support substance users in harm reduction spaces. It addresses the challenges staff encounter in the field and how organizations can support them. Presenters will lead a discussion with attendees about how lived experience impacts their work as service providers.
Trauma-Informed Care 1
2:15 PM
4:15 PM
Neurobiological Effects of Traumatic Exposure: Brain & Body
The effects of traumatic exposure are difficult to diagnose given the many other disorders from which PTSD must be distinguished. Thus, it is important to study PTSD to try and understand why some individuals will develop the disorder and others, also exposed to specific traumatic events, do not. Neuroscience may be the key!
Peer Services
10:30 AM
11:30 AM
Peer Recovery Specialists Services within a health care system.
With drug overdose deaths surpassing 100,000 annually from 2020-2021 health care organizations must stay at the forefront of evidence based care. Learn how AtlantiCare Health System implemented the Bridge Clinic model. An interdisciplinary team works to expedite access to life saving medication to treat substance use and link individuals to the most clinically appropriate level of ongoing care.
Aging Population
12:30 PM
2:00 PM
Riding the Tides of Change: Transitioning from Fee for Service to Case Rate
Community Health Choices (CHC) is Pennsylvania's mandatory managed care program for individuals with physical disabilities and dually eligible individuals. This program was historically a fee for service model, and managed care was a complex system change. Understanding how to make this change will support your organization to not only survive but thrive under this model.
Hot Topics 4
10:30 AM
11:30 AM
De-Escalation and Safety
This workshop provides guidance to staff in terms of enhancing awareness, assessment, and intervention skills necessary for work in the field. It is intended to enhance staff’s ability to identify potential dangers and minimize risk to the personal safety of both staff and their clients in a variety of settings. This training addresses verbal de-escalation strategies for use in preventing a potentially dangerous situation from escalating into physical confrontation/violence.
Day 3Administration & Management 1Administration & Management 2Case Management Skills 1Case Management Skills 2Case Management Skills 3Case Management Skills 5Hot Topics 1Hot Topics 2Peer ServicesEarly Childhood and Youth Services
Day 3
7:00 AM
8:00 AM
Yoga
Join Jelitza for Yoga. (Bring your own mat - towels will be provided as an alternative.)
8:00 AM
9:00 AM
Breakfast
9:00 AM
9:15 AM
Welcome and Announcements
9:15 AM
10:15 AM
Keynote Speaker
10:15 AM
10:30 AM
Morning Break
10:30 AM
11:30 AM
Breakout Sessions
11:30 AM
12:30 PM
Lunch
12:30 PM
2:00 PM
Breakout Sessions
2:00 PM
2:15 PM
Afternoon Break
2:15 PM
3:45 PM
Breakout Session
Administration & Management 1
10:30 AM
11:30 AM
Creating Successful Virtual Onboarding for New Employees
This workshop will examine the need for virtual onboarding processes and introduce strategies for creating successful virtual onboarding in the workplace. Learners will discover how to build a successful foundation for staff retention and success using learning strategies and resource planning.
12:30 PM
2:00 PM
Supervision Skills: Supporting Employee Success
Supervisors are the first line of defense to help with employee retention and the costs associated with turnover. This workshop will provide supervisors with the information and tools necessary to support their teams success in a way that will ensure the highest quality of services are provided consistently and with integrity, and help minimize employee turnover.
2:15 PM
3:45 PM
Building Authentic Relationships through Critical Conversations
People are crucial to the success of any organization. Authentic relationships are powerful partnerships that allow organizations to move forward with their goals, serve their identified population through the best modes of care and promote positive and secure employees. What happens when these relationships are not authentic and when organizations do not have engaged employees? Leaders are invited to learn how to embrace critical conversations that create courageous and successful teams & organ...
People are crucial to the success of any organization. Authentic relationships are powerful partnerships that allow organizations to move forward with their goals, serve their identified population through the best modes of care and promote positive and secure employees. What happens when these relationships are not authentic and when organizations do not have engaged employees? Leaders are invited to learn how to embrace critical conversations that create courageous and successful teams & organizations.
view moreAdministration & Management 2
10:30 AM
11:30 AM
Bouncing Forward: Creating a Recipe for Hope and Resilience
What do bouncing forward and recipes have in common? How can we apply the concepts of rebounding and cooking to hope and resilience? This presentation will encourage participants to think about what it means to encounter stress and trauma, particularly in these challenging syndemic (multiple crises) times, and how stress and trauma might facilitate growth or “bouncing forward” towards hope and resilience. We’ll talk about what it means to have hope in trying circumstances and how resilience can ...
What do bouncing forward and recipes have in common? How can we apply the concepts of rebounding and cooking to hope and resilience? This presentation will encourage participants to think about what it means to encounter stress and trauma, particularly in these challenging syndemic (multiple crises) times, and how stress and trauma might facilitate growth or “bouncing forward” towards hope and resilience. We’ll talk about what it means to have hope in trying circumstances and how resilience can be a tool or resource. Because recipes are not a “one size fits all,” and not all people “bounce forward” with the same trajectory or speed, we will explore multiple ways of developing “recipes” for enhancing hope and resilience that can be individualized to meet our needs and/or circumstances.
view more12:30 PM
2:00 PM
Managing Diversity and Inclusion in the Workplace
According to Hays-Thomas (2017), the corporate world’s emphasis on diversity management increased during the 1980’s when integration slowed as a result of conservative appointments to judiciary, unfavorable court decisions, challenging legal procedures and inadequate remedies. Other drivers included perceived demographic changes in the workforce, as well as in the organization of work. Valuing diversity should be a key factor in building a solid team because it is likely to affect people’s accep...
According to Hays-Thomas (2017), the corporate world’s emphasis on diversity management increased during the 1980’s when integration slowed as a result of conservative appointments to judiciary, unfavorable court decisions, challenging legal procedures and inadequate remedies. Other drivers included perceived demographic changes in the workforce, as well as in the organization of work. Valuing diversity should be a key factor in building a solid team because it is likely to affect people’s acceptance, performance, satisfaction or progress in an organization. Thereby it is important for leadership to be cognizant of their individual biases and be aware of others behaviors on the team in order to help foster and navigate and promote a more harmonic environment. Here we will discuss the benefits and obstacles of diversity, as well as discuss some tools that may be helpful in your journey to diversification.
view moreCase Management Skills 1
10:30 AM
11:30 AM
Improving Quality & Saving Lives
People with developmental disabilities are 4-10x more likely to be abused than their peers without disabilities. They tend to be abused more often, over longer periods and are less likely to access the justice system. Understanding risk mitigation and the tools available are essential functions of case management.
12:30 PM
2:00 PM
Case Management Practice during Covid-19: The Workers' Experience
Developed from a national study of case managers on how practice altered during COVID-19. This presentation focuses on how job satisfaction was perceived by case managers pre and during COVID-19. It includes the impact work experience, gender and age differences, and locations (rural, suburban, urban) on case managers’ job satisfaction.
2:15 PM
3:45 PM
Case Management Supervision in Trying Times
Case management supervisors support the growth, development, and employment success of case managers, often early in their careers. Current work climate challenges, including COVID-19, generational differences and expectations, and trauma awareness, impact styles and goals of supervision and will be explored. Practical tools for structuring supervision and framing professional role boundary issues will be introduced and discussed.
Case Management Skills 2
10:30 AM
11:30 AM
Building Rapport/Effectively Engaging with Clients in Initial Meetings
12:30 PM
2:00 PM
Building a Resource Catalogue for Now and Forever
Case managers rely on current and relevant information about community resources. The move to online information, staff turnover, and recently COVID, make this task challenging. A work group from RHD’s FaSST/Connections is developing a practiced and sustainable strategy to update and organize our resource catalogue. Principles from the Sequential Intercept Model, Information Management, and Product Sustainability informed our process and will be outlined and discussed.
2:15 PM
4:15 PM
Simple Solutions to Complex Problems Using Data Driven Methods
For as long as complex populations have existed, case managers have been searching for the right mix of approaches and tools to improve health outcomes and reduce cost, while keeping the person in the driver’s seat. Learn how to create a best-in-class, discovery-embedded Person-Centered Planning framework with Person-Driven Outcomes.
Case Management Skills 3
12:30 PM
3:45 PM
Fieldworker Safety and Awareness (Scenario Training)
Participants will demonstrate proper field safety techniques and assessment skills during three scenarios*. The scenarios address identification of methamphetamine labs, opiate or alcohol intoxication, suicidal persons, and various other potential risks to staff and in the field, in a real life setting. As participants progress through the scenarios, role players interact with the participants while they perform the duties and tasks required in the field, including contacting supervisors, emer...
Participants will demonstrate proper field safety techniques and assessment skills during three scenarios*. The scenarios address identification of methamphetamine labs, opiate or alcohol intoxication, suicidal persons, and various other potential risks to staff and in the field, in a real life setting. As participants progress through the scenarios, role players interact with the participants while they perform the duties and tasks required in the field, including contacting supervisors, emergency services or law enforcement. Upon completion of each scenario, the participants, evaluators and role players will engage in a de-briefing. The program will conclude with an open group review.
view moreCase Management Skills 5
2:15 PM
3:45 PM
Value of Networking and Building Connections
Case Managers and their supervisor's daily need to know of available community resources and access to services. Building up community knowledge regarding available resources can be a value of networking and building connections. The quicker individuals can access services and resources the better it is for them, their family, and the community.
Hot Topics 1
12:30 PM
2:00 PM
The Importance of Psychopharmacology
This presentation takes a closer look into the concept of psychopharmacology and case management. We will review definitions related to psychopharmacology, explore barriers to medication management, and review techniques used to advocate for clients. This presentation will also pertain to how to educate clients within the scope of case management.
2:15 PM
3:45 PM
Stress Management and Self-Care
This interactive workshop will begin by exploring the daily sources of stress in a case manager’s life. Participants will experience and discuss several self-care methods to manage and even avoid stress and/or burnout. On-the-spot techniques for identifying and managing routine stress will be offered. The workshop will conclude with a guided imagery and progressive relaxation exercise.
Hot Topics 2
2:15 PM
3:45 PM
The Professional Quality of Life – Health Measurement Tool for Case Managers' Self-Care
Effective tools for assessing compassion fatigue and building resiliency within our case management teams is paramount. The Professional Qualify of Life (ProQOL) – Health is a new version of the well-established and well-validated ProQOL measure which now assesses moral distress and perceived support in addition to burnout, secondary traumatic stress, and compassion satisfaction. This tool will be presented and strategies and best practices for incorporating its use by case management teams will...
Effective tools for assessing compassion fatigue and building resiliency within our case management teams is paramount. The Professional Qualify of Life (ProQOL) – Health is a new version of the well-established and well-validated ProQOL measure which now assesses moral distress and perceived support in addition to burnout, secondary traumatic stress, and compassion satisfaction. This tool will be presented and strategies and best practices for incorporating its use by case management teams will be discussed.
view morePeer Services
12:30 PM
2:00 PM
The Story of an Organization Following the Lead of People with Lived Experience: The Collaborative for Citizen Directed Supports in New Jersey
The Collaborative for Citizen Directed Supports-New Jersey (the Collaborative), founded by three Supports Coordination Agencies, has worked since 2016 to advance self-direction. Working alongside people with disabilities, their families and teams, The Collaborative engages system stakeholders around this fundamental human right, to lead one’s own life, and control one’s services and supports.
2:15 PM
3:45 PM
Overview of WRAP
Wellness Recovery Action Plan (WRAP) offers simple wellness process that anybody can use to address a variety of physical, mental health, and life issues to help you achieve your highest level of life satisfaction, as an evidence-based practice, WRAP peer-group intervention has been shown to increase hopefulness, improve quality of life, increase people's ability to selfadvocate, increase feelings of empowerment, reduce the need to use healthcare services over time, and improve recovery outcome...
Wellness Recovery Action Plan (WRAP) offers simple wellness process that anybody can use to address a variety of physical, mental health, and life issues to help you achieve your highest level of life satisfaction, as an evidence-based practice, WRAP peer-group intervention has been shown to increase hopefulness, improve quality of life, increase people's ability to selfadvocate, increase feelings of empowerment, reduce the need to use healthcare services over time, and improve recovery outcomes.
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