DESIGNERS ANNUAL CONFERENCE -2022

Regional Governments faces a daunting convergence of challenges of increasing operating costs, limited and declining budgets, the need to replace failing infrastructure, finding and replacing qualified employees, improving the quality of services, meeting the needs of an increasing population. At the same time, there is a need to invest huge sums in the ever-changing technology as they plan for meeting the needs for new and innovative services to their citizens. All this and more must be done while delivering reliable public services through a variety of methodologies, channels and media. As leaders in government continue planning for ways to overcome these challenges, public and civil society organizations are increasingly constrained by
their limited budgets in what they can provide their citizens. They are constantly looking for new and better ways to put their resources and organizational capabilities to work.
Design has established itself as a valuable phenomenon in the public sector. The promise and power of design as a strategic philosophy is beginning to take hold in the Government services. Extending far beyond sticky notes and hackathons, the value of Design is in creating inclusive government services that work for people, by going the distance beyond just personas and interview templates, to being intentional, articulate and persistent about creating sustainable, effective and ethical service delivery.