A culture of servant leadership is fundamental to the success of all organizations. This workshop explores the core principles and benefits of servant leadership and highlights strategies for embracing it into your culture.

By embracing servant leadership, organizations and their stakeholders can thrive.

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  Megan Richard

  supervisor at Service access and management
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  Terri Salata

  Director of Administrative Entity Support Services at Service Access and Management, Inc.
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  Janine Sejuit-Gnall

  Director of Budgets and Grant Management at Service Access & Management, Inc.
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  Shannon Napoli

  Manager at Service Access and Management Inc.
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  Lisa Alcaro

  Regional Manager for Supports Coordination Services at Service Access and Management
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  Kaitlyn Xanthopoulos

  Assistant Housing Coordinator at Service Access & Management

Care transitions from the hospital to home can be difficult to navigate especially for individuals with serious or chronic mental and behavioral health issues. These transitions often fail and require readmission to a more restrictive care setting. This workshop provides a comprehensive roadmap for facilitating successful transitions. From understanding the unique challenges faced by individuals with mental health concerns to identifying the support systems necessary for successful reintegration into the community, this workshop highlights the tools and insights needed to successfully guide individuals on their journey home and ensure long-term, community tenure.

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  Ruth Kurtz

  Master Case Manager/Mentor BCM at Service Access and Management
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  Stephanie Lawson

  MH Regional Director of SAM Inc.

This session will be an interactive workshop exploring case managers’ experience with referring and collaborating with peer support groups in the community. Participants will benefit from the sharing of experiences of their colleagues and exchange innovating ideas around supporting persons served with mental health issues. Professionals from Pennsylvania are particularly encouraged to attend this session. Community resource systems supporting people with mental illness will be shared. The final outcome of this workshop will be a summary of ideas shared during the session that will be disseminated via email following the conference to all participants.

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  John Vafeas

  Chair and Professor at KU
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  Alice Fischer

  Doctoral Assistant at Kutztown University of Pennsylvania

This presentation is designed for behavioral and medical healthcare providers who serve clients/patients with a wide range of conditions and needs, and often expect to get quick results. By learning a few basic techniques, participants will be able to efficiently and effectively guide persons through a process leading to realistic goals and results.

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  Ervin Munro

  Educator/Trainer/Consultant at Munro Consulting

This workshop explores a strengths-based approach to writing service plans. Attendees will have a deeper understanding of the concept of a strengths-based approach and how it applies to writing quality service plans. Through discussion and group activities, participants will be able to take with them some fresh ideas and questions to use when writing service plans.

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  Kelly Boyer

  Blended Case Management Supervisor at SAM
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  Jaclyn Wolfe

  BCM Clarion County at Service Access & Management

Compassion fatigue is real. Social workers, case managers, and the helping profession in general is at a high risk of experiencing compassion fatigue due to the role they play in providing empathetic support to others who are suffering and experiencing trauma. This workshop provides participants with the skills and knowledge to empower themselves and those they work with, to combat compassion fatigue and to work towards resilience. This workshop proposes the importance of preventative education and importance of training for practitioners to address the risks and symptoms of compassion fatigue and to learn the benefits of compassion satisfaction and self-care and how this can contribute to the well-being of the clients that are served.

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  Rebekah Hurst

  Service Access and Management, SAM Inc.

This presentation is designed for behavioral and medical healthcare providers who serve clients/patients with a wide range of conditions and needs, and often expect to get quick results. By learning a few basic techniques, participants will be able to efficiently and effectively guide persons through a process leading to realistic goals and results.

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  Ervin Munro

  Educator/Trainer/Consultant at Munro Consulting

This presentation is designed for Case Managers, Service Coordinators, and other service providers. The focus is to develop and enhance positive, healthy, and professional working relationships with clients as well as clinicians and supervisors. Participants will learn techniques to effectively engage clients with dignity, regard, respect, and equality.

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  Maria Gonzalez

  Mental Health Clinician at Comprehensive Community Health Center

Human trafficking is the illegal trade in human beings through recruitment or abduction by means of force, fraud or coercion for the purpose of forced labor, debt bondage or sexual exploitation. This presentation will focus on recognizing possible indictors with a scenario based presentation while diving into how to have difficult conversations or screen for possible risk of human trafficking. Training will additionally explore ways of positively implementing practices and strategies to support those working with survivors or in the community.

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  Nicole Lorenzetti

  Regional Director of Mental Health Services at SAM Inc.
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  Rebekka Matthews

  Onboarding, Outreach and Quality Supervisor at Service Access & Management, Inc.

Presenters will share their experiences leading the implementation of Children’s Crisis Treatment Center’s Abriendo Caminos program. Services support children and their families living in the Philadelphia area who have recently emigrated from Mexico or Central America and are struggling with associated acculturation issues as well as behavioral health challenges. The program aims to identify needs and connect families to community resources including behavioral health, physical health, and social services as well as strengthen caregivers’ ability to navigate various systems.

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  Edith Lopez

  Division Director of Community Based Servcies at Children's Crisis Treatment Center
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  Alondra Garza

  Team Leader of Abriendo Caminos and TAMAA at Children's Crisis Treatment Center

Participants will develop knowledge in collaborative conversation for strengthening a person’s own motivation and commitment to change. Review of the 5 core skills of engagement are discussed along with non-verbal communication tactics, assumptions to avoid of others, identifying motivating factors in individuals, assessing a person’s readiness for change, and applying the concepts of motivational interviewing in facilitating change.

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  Nicole Lorenzetti

  Regional Director of Mental Health Services at SAM Inc.
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  Veronica Pilon

  Clinical Director of Service Access & Management
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  Rebekka Matthews

  Onboarding, Outreach and Quality Supervisor at Service Access & Management, Inc.

The “Hearing Distressing Voices” Simulation was created by Dr. Patricia E. Deegan. Using her own personal experience hearing distressing voices, and her recovery journey, Dr. Deegan has developed this simulation to help build empathy and understanding. This simulation helps participants to connect to the strength and resilience of those who experience distressing voices, while developing a better understanding of the challenges faced. Throughout this simulation, participants will experience a variety of workstations and tasks that need to be completed while experiencing hearing distressing voices. Participants will have the opportunity to share their experiences and take aways from the simulation during a debriefing discussion at the end of the simulation.

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  Jill Beveridge, M.Ed.

  Director of Mental Health Services at SAM
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  Dylan Black

  Onboarding, Outreach and Quality Analyst at Service Access & Management
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  Jasie Hassinger

  Service Access & Management
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  Veronica Pilon

  Clinical Director of Service Access & Management

Emotions can make or break the helping process. A worker’s understanding of emotional intelligence for themselves and for their interactions with clients is invaluable. This interactive presentation will help participants understand the role of emotions in helping and the clinical use of an emotion wheel in all levels of practice.

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  Alice Fischer

  Doctoral Assistant at Kutztown University of Pennsylvania
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  Janice Gasker

  Professor at Kutztown University of Pennsylvania

Many states are working to improve access to behavioral and mental health services for youth and families. A priority in reaching this goal is expanding the use of evidence-based practices to provide behavioral/mental health services. The Wraparound Program is an evidenced-based practice that can help meet that goal.

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  Janet Brummett

  Wraparound Program Manager at Indiana ProfessionaI Management Group/IPMG

Social media is a natural part of life for adolescents and an important part of their development. Most of what you hear of social media and adolescents gives an impression that it increases suicidality in the population. However, research has shown that social media can serve as not only an outlet and respite for adolescents, but can also decrease self harm and suicidal ideation among the same group. With the rise of new social media (such as TikTok) there has also been a rise of increased awareness of mental health issues which has led to more positive influences in this area. Since the COVID-19 pandemic we have seen an increase in personal apps for mental health and the tech world is making these apps more appealing to the younger populations. Apps such as Calm, HarmLess, Calm Harm, and Headspace are becoming more well known to the adolescent population. In conclusion, social media allows connection with peers, gives adolescents the ability to share online and offline experiences, allows for exploration of their identity, and ultimately used as a coping skill to decrease suicidal ideation in adolescents worldwide.

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  Catriona Billet

  Mental Health Blended Case Management Supervisor at SAM Inc.
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  Kelli Flinn

  Service Access & Management

Join a follow up discussion with Ben Hartranft

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  Ben Hartranft

  President of Benergy1 Presentations - Autism Advocate and Speaker

Forum with Christian Ragland

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  Christian Ragland

  Assistant Vice President for Diversity, Equity and Inclusion at Atlanticare

The Crisis Now model is being implemented across the country and is diverting people with behavioral health crises from emergency departments and jails. Learn about the model and how communities are implementing it in line with the National Guidelines for Crisis Care and the Roadmap to the Ideal Crisis system.

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  Judith Cook

  Professor & Director of University of Illinois at Chicago
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  Sam Shore

  Principal at Tri-West Consulting Group

Group research is psychopharmacology tends to focus on differences associated with age and gender. Surprisingly, little research has focused on different ethnoracial groups. This presentation will look at differences in how medications are absorbed, distributed and metabolized across groups. In addition, there are differences in how ethnoracial groups view the value of psychotropic medication including medication adherence, another area to be discussed within this workshop.

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  Craig Strickland

  Owner at Biobehavioral Education and Consultation

Dive into 'Peanut Butter and Jelly: Awareness of Unconscious Biases', a dynamic session unveiling the impact of unconscious bias on decision-making, team dynamics, and organizational culture. Explore common biases, myths, common phrases, learn mitigation techniques, and empower leaders to foster a bias-aware environment, driving inclusivity in every interaction.

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  Jelitza Motta

  HR Strategic Partner at Service Access & Management, Inc.
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  Megan Richard

  supervisor at Service access and management
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  Rebekah Super

  Supervisor/IDD at Service Access and Management Inc

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  Ken E. Nwadike, Jr.

  Peace Activist, Motivational Speaker, Video Journalist at Free Hugs Project

This interactive workshop will begin by exploring the daily sources of stress in a case manager’s life. Participants will experience and discuss several self-care methods to manage and even avoid stress and/or burnout. On-the-spot techniques for identifying and managing routine stress will be offered. The workshop will conclude with a guided imagery and progressive relaxation exercise.

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  Dennis Fisher

  Retired Director of The Behavioral Health Training and Education Network

This program will provide guidance to participants and enhance awareness and assessment skills necessary for casework in the field. The purpose of this training is to identify potential dangers and minimize risk to the personal safety for both participants as well as their clients in the community.

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  Sandi Bellis

  Personal Safety Trainer at Service Access & Management, Inc
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  Ron Frederick

  Director of Safety and Security at Service Access and Management
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  Caroline Weber

  Service Access & Management

This program will provide guidance to participants and enhance awareness and assessment skills necessary for casework in the field. The purpose of this training is to identify potential dangers and minimize risk to the personal safety for both participants as well as their clients in the community.

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  Ron Frederick

  Director of Safety and Security at Service Access and Management
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  Sandi Bellis

  Personal Safety Trainer at Service Access & Management, Inc
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  Caroline Weber

  Service Access & Management

Facilitate dementia-specific advance care planning education with AI-assisted coursework. Start the conversation with the Life-planning in Early Alzheimer’s Dementia Guide on a digital community platform. Join Lifestoryti.me and test how to adopt design thinking and adapt goal-concordant care, co-create caregiving and personalize end of life experiences throughout the dementia journey.

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  Norman Yuson Cuano

  Lifestoryti.me

Wellness Recovery Action Plan is an evidence-based self-management intervention that helps people identify strategies that promote physical and emotional health. Learn about a version that helps older adults feel less isolated and more in control using a simple plan for responding to stress, negative thoughts, and challenging times.

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  Judith Cook

  Professor & Director of University of Illinois at Chicago
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  Sam Shore

  Principal at Tri-West Consulting Group

Learn how skills based-based hiring revolutionizes case management. Explore strategies to identify, assess, and develop essential competencies in newly employe case managers. Discover practical tips for implementing skills-based hiring, fostering team collaboration, and enhancing client outcomes in a 60-minute interactive session.

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  Rachel Bernini, DSW, LSW

  Director of People Operations at Service Access & Management

Successfully training staff in remote environments requires strategies that promote engagement and focus on learners. This presentation reviews the use of technology, team building, and strategies for working with different types of learners. Even remotely managed programs can improve staff retention and long-term engagement by implementing a robust onboarding program.

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  Dylan Black

  Onboarding, Outreach and Quality Analyst at Service Access & Management
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  Daniel Tice

  OOQ at Service Access and Management Inc

Mentorship provides a connection between novice employees, employees who could benefit from re-honing their skills, and master-skilled staff. Mentoring opens a mutually beneficial pathway for continued growth and personal development. It is a reciprocal journey in identifying obstacles and implementing practical resolutions. In turn, mentorship helps solidify employee connection, support understanding of case management roles, and increase staff retention.

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  Ashley Binkley

  Blended Case Management at Service Access and Management, Inc.
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  Colleen Vera

  Mental Health Blended Case Manager at Service Access & Management, Inc.
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  Ruth Kurtz

  Master Case Manager/Mentor BCM at Service Access and Management

Social workers are important in primary care settings but face many barriers to interprofessional collaborations. This study used the systematic review method to identify the competencies and skills needed in interprofessional social work education. This presentation included a discussion of the CSWE interprofessional social work education requirements.

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  FangHsun Wei

  Professor at Kutztown University

"THE GRAY AREA” is defined as an area or situation which is difficult to judge what is right and what is wrong. This workshop will bring awareness to what we like to call “The Gray Area” and to promote change to improve our processes with an addition of a Behavioral Health Care Manager. What is our common denominator? Improving mental health care

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  Carlique Copeland

  Wellness Nurse at Service Access & Management
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  Colleen Hauck

  Wellness Nurse at SAM

This workshop with look at the history of restorative practices in the justice systems and schools. It will also look at the five principles of restorative practices; relationships, respect, responsibility, repair, and reintegration. Participants will learn about the six steps of a restorative conversation to include opening the lines of communication, allowing individuals to explain the situation from their perspective, identify what led up to the incident, identify the impact, and identify needs and repair harm. Lastly, it will look at how to take these principles and integrate them into practice with families.

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  Lydia DeBiase

  Dr./ Assistant Professor at Kutztown University of Pennsylvania

Parents are their child’s first teacher; however, parent-child relationships do not come naturally for every parent. A study at Harvard University shows that a loving parental relationship is the strongest predictor of a child’s future success. During our presentation we will discuss different types of interactions and factors that can impact parent-child interactions and how professionals can help facilitate these interactions through coaching. This presentation will focus primarily on strategies for infants, toddlers, and preschoolers; however, the strategies presented can be tailored towards older children as well.

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  Jenna Russell

  Early Intervention Supervisor at Service Access and Management Inc.
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  Kristen Zary

  Early Intervention Supervisor at Service Access and Management (SAM) Inc.

Join us in breaking the ice with some fun and challenging group activities, then take a tour of our Adventure Challenge Experience (ACE) program for at-risk youth! From dirt bikes and ropes course challenges to golf clubs and hiking boots, discover how this incentive-based behavior modification program benefits our youth.

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  Ed Borsheim

  ACE Supervisor at SAM, Inc
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  Nicholas Grinnell

  ACE Coordinator at Service Access & Management
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  Curtis Stanley

  ACE Coordinator at SAM, Inc
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  Malachi Cunningham

  AMP Specialist at Tioga County Department of Human Services