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WelcomePower Networking Breakfast
Opening Remarks from HAGW President
Round Table Discussion

Room A

Lunch

Sponsored by Fish Taco

The New Era of Hospitality and Humanity
José Andrés

Hear from José Andrés, Global Chef and Humanitarian on what he expects the new normal to be and how to get in front of it.

Ballroom A

  • José Andrés (Chef, Humanitarian at World Central Kitchen)

    José Andrés

    Chef, Humanitarian at World Central Kitchen
How Can I Help You? Emerging Guest Requests
John Primo

John Primo highlights what his guest are asking him and provides strategies on accommodating new requests in the covid era.

Room A

  • JP

    John Primo

    Chef Concierge at Ritz Carlton
Networking Happy Hour

Courtyard

WelcomePower Networking Breakfast
Morning Session 1Round Table Discussions

Share stories on pain points and solutions.

Room A

Morning Session 2Round Table Discussion

Share Service Strategies

Room A

Lunch

Sponsored By Flower Child

What's On the Horizon in 2023New Global Trends and Loyalty Programs
Peggy Roe

Hear from Peggy Feng Roe, Global Officer, Customer Experience, Loyalty & New Ventures of Marriott International on what she expects will unfold in 2023.

Main Event Hall

  • PR

    Peggy Roe

    Global Officer, Customer Experience, Loyalty & New Ventures at Marriott International
Technology That Can Help You Succeed
Mark Kulkosky

Mark Kulkosky demos the Glue Up event platform.

Room A

  • Mark Kulkosky (Account Executive at Glue Up Demo - North America)

    Mark Kulkosky

    Account Executive at Glue Up Demo - North America
Closing Networking Happy Happy Hour