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Customer acquisition costs a lot more than customer retention. Great customer service not only manages to change prospects into buyers, but it can also change first-time buyers into repeat customers.
This 2-day WSQ certified course will help you to:
- Identify and deploy resources required for service operations
- Implement service operations plan to achieve service excellence
- Resolve service challenges
- Review service operations for continual improvement
Course Outline:
- Introduction
- Recognise, deploy and monitor resources for service operations
- Implement service operations
- Resolve service challenges
- Review service operations
Course Fee:
Full Fee - $449.40
After Funding - SME: $71.40 / Non SME: $177.40
Contact Us:
Elise Lee: 6360 0182 / elise@sra.org.sg
Sherlene Lim: 6360 0184 / sherlene@sra.org.sg
