This is a past event. Registration is closed. View other Credit Information Sharing Association of Kenya events.
Leveraging Credit Infrastructure & Skill Sets for Optimal Collections
Date: 25th to 27th August 2021. Days: 3
Venue: Lake Naivasha Simba Lodge
What the training will cover
- Early warning signs of NPLs;
- Debt collection scorecards;
- How to overcome excuses – any excuse – for non-payment or delay;
- Collection techniques during COVID-19;
- How to write debt collection scripts;
- Mastering telephone collection techniques;
- CRB solutions for monitoring and collections prioritization;
- Compliance requirements for financial institutions under CRB Regulations, 2020;
- Debt collection ethical practices;
- How to improve the productivity of debt collection staff;
- Reporting on NPLs with market benchmarking;
- Data Protection Act, 2019 and its impact of debt collection practices;
- Tools to monitor portfolio spillovers and improvements;
- CRB risk management solutions;
- Feedback loop to credit origination and finance functions.
