Pre-conference and post-conference sessions will be listed once the call for speakers has been processed. If you're interested in speaking at this year's Transform, please apply here.
Opening & Introduction Tony Rubleski•Peter J. Hicks•Dan Reid
Tony Rubleski
Keynote Speaker at Mind Capture
Peter J. Hicks
Executive Director of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Dan Reid
Director & President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Regulatory Update • Latest News from IATR Matthew Daus
Matthew Daus
Partner at Windels Marx Lane & Mittendorf LLP
Welcome Reception/Exhibitor Meet & Greet
Exhibit Hall Grand Opening Sponsored by iCabbi
Breakfast & Vendors
General Session • Federal Policy Activity and Emerging Issues: CMS NEMT Guidance and Medicare Advantage Oversight Kacey Dugan•Christina Quast•Phil Stalboerger
• Attendees will gain a comprehensive understanding of the new guidance to state Medicaid agencies on NEMT programs issued by the Centers for Medicare & Medicaid Services (CMS). Attendees will explore how the guidance is intended to reinforce and improve various aspects of NEMT programs, including rider experience, provider network management, and program financing and administration.
• Attendees will also learn how CMS’s evolving and increased oversight of Medicare Advantage could impact NEMT providers.
Kacey Dugan
Faeger Drinker
Christina Quast
Assistant Director of the Division of Managed Care Operations at AHCCCS at Arizona Health Care Cost Containment System
Phil Stalboerger
Senior Vice President, Public Affairs at MTM
Vendor Break
Advancing Transportation Safety: The Critical Role of WC19 Certification in NEMT • Sponsored Lunch Broda Seating Ed Bandas
Topic: Advancing Transportation Safety: The Critical Role of WC19 Certification in NEMT
Abstract: This lunch panel will explore the critical safety aspects of patient seating in non-emergency medical transportation (NEMT). Attendees will gain a comprehensive overview of the advantages and disadvantages of the various seating methods employed in NEMT, including ambulatory (patient sitting in a vehicle seat), wheelchair, and stretcher/gurney options.
As we examine each seating method, a panel of NEMT experts will highlight each method’s impact on patient safety and comfort. The session will also make a compelling case for the adoption of WC19-certified transport wheelchairs with tilt and recline functionality as the safest and most reliable alternative to basic transport wheelchairs, stretchers, and gurneys. Attendees receive practical tips on how using WC19-certified wheelchairs can help their businesses stand out from the competition, reduce costs, and increase revenue.
Industry experts from Broda will also introduce the Traversa Transport Wheelchair – the first WC19-certified wheelchair made especially for NEMT passengers.
Attendees will gain a thorough understanding of how advanced seating solutions like the Traversa Transport Wheelchair can enhance the safety and efficiency of NEMT services.
Don't miss this opportunity to learn about the latest standards and innovations in patient seating and discover better ways to ensure the safety and well-being of patients during transport.
Key Takeaways: • Overview of current NEMT seating methods: ambulatory, wheelchair, and stretcher/gurney. • Comparative analysis of the safety, comfort, and practical aspects of each seating method. • Introduction to WC19-certified transport wheelchairs with tilt and recline functionality. • Evidence-based discussion on why WC19-certified wheelchairs provide superior safety and reliability. • Insights into improving patient care and operational efficiency in NEMT.
As we examine each seating method, a panel of NEMT experts will highlight each method’s impact on patient safety and comfort. The session will also make a compelling case for the adoption of WC19-certified transport wheelchairs with tilt and recline functionality as the safest and most reliable alternative to basic transport wheelchairs, stretchers, and gurneys. Attendees receive practical tips on how using WC19-certified wheelchairs can help their businesses stand out from the competition, reduce costs, and increase revenue.
Industry experts from Broda will also introduce the Traversa Transport Wheelchair – the first WC19-certified wheelchair made especially for NEMT passengers.
Ed Bandas
National Account Executive at Traversa by Broda
Networking Break
Vendor Break
Reality Break
Evening Social Event
Breakfast & Vendors
Vendor Break
Closing Session & Luncheon
The Strategy of Expansion Phil Wilkins
Phil Wilkins
Strategic Partner at BYA Every Day
Marketing in Motion: Essential Resources and Strategies for NEMT Success Ally Heinrich
Importance of Tailored Marketing Strategies: Emphasize why NEMT businesses need marketing approaches specifically designed for their unique audience and service offerings, particularly in today's challenging economic environment.
Ally Heinrich
CEO of H&H Marketing Strategies, LLC
Break
Turning Risk into Reward: Risk Financing 101 Corey Ricketts
Corey Ricketts
Product Manager at National Interstate Insurance
Tips for Driver Retention and Training in NEMT
We will discuss 14 TIPS you can use in interviewing and training your drivers to positively impact bottom line profitability, recruitment and retention
How Person Center Thinking Can Make All Lives Better Mary D Bishop
How Person Center Thinking Can Make All Lives Better
Mary D Bishop
Proprietor
Break
Rethinking the Accessible Minivan Roger Vartanian
Roger Vartanian
Western Commercial Sales Manager / FR Conversions at FR Conversions
Navigating the Technological Landscape: Empowering NEMT Businesses through Telematics Bri Jesionek
"Introduction to Telematics in NEMT: Understanding the current technological advancements shaping the transportation industry, with a focus on Non-Emergency Medical Transportation. Market Overview: Explore diverse telematics solutions available, tailored specifically to address the unique challenges and needs of NEMT businesses. Choosing the Right Solution: Guidance and best practices for choosing the ideal telematics solution for your NEMT operation, considering factors such as insurance exposure, driver behavior management, and overall business optimization. Importance of Proactive Management: Emphasize the importance of leveraging technology to proactively manage driver safety and control costly losses that result in disruption to your business. Incentivizing Driver Behavior: Strategies for incentivizing positive driver behavior through telematics tools, fostering a culture of responsibility and accountability within your business. Conclusion: Empower your NEMT business through the strategic adoption of telematics technology, driving success, safety, and sustainability in the evolving transportation landscape. "
Bri Jesionek
Re-imagining NEMT to improve health care outcomes and operator margins Steve Newman
A private pay business specifically designed to meet the demands of todays health care market place while also providing a high quality, reliabile, and profitable NEMT business.
Steve Newman
Owner at 360 Quality Care + Transport Services
Break
Adult Day Services On The Move Kathleen Kolenda
Kathleen Kolenda
Director of National Adult Day Services Association (NADSA)
The Art of the Sell • Learn how to sell and learn how to sell in the NEMT Industry Howard Berkowitz
Mastering the Techniques of Effective Selling in the Non-Emergency Medical Transportation Business.
Howard Berkowitz
Managing Partner at H & S Personal Car Service & Consulting
Provider Discussion Group: Issues and Innovations in NEMT • Panel Discussion Chris Diiorio•Jason George•Steve Newman•Mark Porterfield•Dan Reid•Kevin Teasdale•Chase Lafferty
Chris Diiorio
Jason George
President at Entrusted Transport, LLC
Steve Newman
Owner at 360 Quality Care + Transport Services
Mark Porterfield
Owner at M&M Mobility, Inc dba Careavan Transports
Dan Reid
Director & President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Kevin Teasdale
President/CEO of Secure Medical Transport
Chase Lafferty
President at H&M Transport
Break
Modernizing NEMT Compliance: The Advantages of Virtual Inspection Technology Hamed Yazdi
Hamed Yazdi
Rideshare Mechanic
Mastering dispatching: how to use technology to aid dispatch decision making and scale your service Jing Zhu
Is your dispatching approach leaving money on the table? In this interactive talk, we’ll highlight proven ways to use technology to multiply the effectiveness of your dispatchers. And we’ll discuss how tailoring your technology and strategy to fit your specific business needs can reduce costly errors and increase vehicle utilization. It may be easier than you think to scale up high-margin wheelchair and gurney trips. You’ll walk away armed with frameworks, tools, and tactics that you can apply right away to grow your service.
Jing Zhu
Founder & CEO of Duet
Navigating the Buy, Sell, and Transition Process Gil Amado
Navigating the Buy, Sell, and Transition Process
Gil Amado
Founder of Tobi Cloud
Break
Training the Trainer • Reducing Risks Frank Ciccarella
What is the meaning of Safety? Understanding How Risk affects your operations? Mitigating Risk and Developing Programs, Policies, and Procedures?
Frank Ciccarella
Director & Vice President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Technology Advisory Committee Meeting • Open Discussion Jack Hayes•Peter J. Hicks
Meet with the NEMTAC Technology Advisory Committee as they hold their regular meeting with public comments and questions welcomed.
Jack Hayes
Director of RoutingBox
Peter J. Hicks
Executive Director of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
So You Want to Be Your Own Broker… Jonathan Anthon
Jonathan Anthon
RouteGenie
Break
How Technology can Reduce Fraud, Waste and Abuse Dan Reid
Dan Reid
Director & President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Accreditation Advisory Committee Meeting • Open Dan Reid•Mike Pinske
Dan Reid
Director & President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Mike Pinske
President at AmeriCare Mobility Van, Inc., dba, AMV Transportation
Compliance & Regulatory Advisory Committee • Open Lori Bonderowitz•Martha Kendall
Lori Bonderowitz
Director & Treasurer of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Martha Kendall
Tennessee Carriers
Certification & Standards Advisory Committee • Open Dan Reid•Kelly Addy
Dan Reid
Director & President of Non-Emergency Medical Transportation Accreditation Commission (NEMTAC)
Kelly Addy
Owner at Clear Choice Express
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