Participants will able to:
• Describe principles and inherent advantages of team building in non-physical environments
• Implement these principles in formal leadership roles
• Describe methods to encourage these principles in teams as members

• 

  Rebekka Matthews

  OOQ at Service Access & Management, Inc.
• 

  Dylan Black

  Service Access & Management, Inc.
• 

  Nicole Lorenzetti

  Onboarding, Outreach and Quality Supervisor at Service Access & Management Inc

Participants will able to:
• Describe emotional intelligence and personality preference
• List alternate strategies to assessing, understanding, and resolving communication limitations
• Identify the impact of personality preference and emotional intelligence in team building strategies

• 

  Lakiesha Oliver

  Clinical Professional Counselor-Intern at Solutions of Change

Participants will able to:
• Define moral distress and name causes specific to moral distress during Covid 19
• Identify five reactions to moral distress that include both individual reactions and organizational reactions
• Apply three strategies for mitigating moral distress on an individual, team and institutional level
• Articulate the connection between moral distress during Covid 19 and the social work profession rooted in our set core values

• 

  Megan Tritt

Participants will be able to:
• Articulate the common elements of effective learning and development
• Identify the advantages of asynchronous, scenario-based learning and development in professional boundary formation
• Develop content ideas where asynchronous, scenario-based learning could be of use in their organizations

• 

  Marc Maddy

  Director of Org. Quality, Effectiveness, & Development at Service Access & Management, Inc.
• 

  Shawn Wunder

  Network Support Specialist at Service Access & Management, Inc.

Participants will be able to:
• Analyze the efficiencies and opportunities of your current organization’s structure
• Identify key stages of an effective change model
• List ways to evaluate the long-term effectiveness of changes

• 

  Andrea Concordia

  County Programs Service Line Director of Service Access & Management Inc
• 

  Mary Ann Kowalonek

  Vice President, Treasurer and Chief Financial Officer at Service Access & Management, Inc.
• 

  Stan Miller

  Director of Budgets and Grant Management at Service Access & Management, Inc.
• 

  Jill Schaeffer

  Director of Community Wellness & Support Service Program at Service Access & Management, Inc.
• 

  James Schu

  Director of Supports Coordination at Service Access & Management, Inc.
• 

  L. Alexandra Southworth-Molchan

  Director, People Strategies & Development of Service Access & Management, Inc.

Participants will able to:
• Learn how vulnerability/empathy can build team cohesion
• Discover how shared values and goals motivate others
• Discuss how time management can unlock potential to pursue passions

• 

  Anthony Hakel

  Supervisor at IPMG

Participants will able to:
• Define information security
• Describe the importance of keeping sensitive information safe
• List actionable steps to keep sensitive information secure

• 

  Connie Mastovich

  Sr. Security Analyst at Reclamere, Inc.
• 

  Ginny Ysa

  Information Officer at Service Access & Management, Inc.

Participants will able to:
• Identify their own leadership strengths and opportunities for growth
• Describe tools/techniques to build collaboration, teamwork and trust to help their individuals/teams excel
• Apply practices/suggestions to a current work challenge and be able to celebrate wins within their organizations

• 

  Stephanie Lawson

  Regional Director of Service Access & Management
• 

  Veronica Pilon

  Deputy Director of Mental Health at Service Access & Management, Inc.

Participants will be able to:
• Identify the processes involved with privatizing Children and Youth Services
• Recognize and prepare for the obstacles inherent is this venture
• Assess the value of privatization in their own jurisdictions

• 

  Nancy Clemens

  Director, Children & Youth of Service Access & Management, Inc.

• 

  Marcia Goodman-Hinnershitz

  Director of Planning and Resource Development at Council on Chemical Abuse
• FW

  FangHsun Wei

  Associate Professor at Kutztown University

Participants will able to:
• Describe how to build trust with your participant
• Create a safe space for participant to be honest
• Explain how to respect participants' autonomy

• TA

  Traynesha Allen

  Intensive Case Manager at Resources for Human Development

Participants will able to:
• Use various sources of data to identify those with complex needs
• Identify and develop case management competencies to address complex needs
• Support people in achieving social, mental and physical health

• MR

  Melissa Richards

• JP

  Jacque Pulling

• DG

  Daniel Guidice

Participants will able to:
• Use the techniques of Question, Persuade and Refer
• List warning signs of suicide
• Identify resources for someone in crisis

• 

  Amy Groh

  Director of Crisis Intervention and Delegate Services at Service, Access & Management Inc.

Participants will able to:
• Define empathy in a way that is clearly distinguished from similar terms
• Explain how often we unconsciously use the tool of empathy and the potential downsides of making that our default setting
• Develop the ability to be conscious of the mindset with which you approach case management, and how that effects your decision making

Participants will able to:
• Identify crisis situations and crisis themes that case managers face in their work
• Discuss responses to various crisis situations during COVID - 19
• Describe some steps taken to prevent a Crisis

• 

  David Wilkinson

  Case Management Director of Central Behavioral Health

Participants will able to:
• Define engagement
• Identify challenges associated with engaging participants with behavioral health challenges
• Describe the Stages of Change

• VU

  Victoria Urban

  Case Manager-Substance Abuse at Resources for Human Development
• TW

  Tahira Washington

  Residential Social Worker at RHD

Participants will able to:
• Describe how to build trust with your participant
• Create a safe space for participant to be honest
• Explain how to respect participants' autonomy

• TA

  Traynesha Allen

  Intensive Case Manager at Resources for Human Development
• AJ

  Angela Jones-Womack

  Resource Coordinator at Resources for Human Development

Participants will able to:
• Use a psycho forensic evaluation to identify intent and motive based on the consumer’s mental health symptomology
• Identify how engagement will decrease the likelihood of criminal recidivism
• Outline skills that foster mental health wellness and life goal achievement during forensic re-integration
• Describe how diagnosis can impact forensic commitments and life style progression
• Demonstrate skills to help develop a comprehensive continuity of care plan

• 

  Andrea Concordia

  County Programs Service Line Director of Service Access & Management Inc

Participants will able to:
• Identify microaggressions that relate to race, gender expression, sexual orientation, disability, religion
• Analyze the impact of microaggressions, including health and mental health
• Assess situations in which microinterventions may be prudent and effective
• Practice microinterventions

• 

  Janice Gasker

  Professor/BSW Program Director of Kutztown University

Participants will be able to:
• Identify potential safety risks to themselves, as well as clients
• Demonstrate appropriate responses to identified safety hazards
• Recognize when it’s time to leave

• 

  Sandi Bellis

  Personal Safety Trainer at Service Access & Management, Inc.
• 

  Ronald Frederick

  Personal Safety Director of Service Access & Management, Inc.

Participants will be able to:
• Identify potential safety risks to themselves, as well as clients
• Demonstrate appropriate responses to identified safety hazards
• Recognize when it’s time to leave

• 

  Sandi Bellis

  Personal Safety Trainer at Service Access & Management, Inc.
• 

  Ronald Frederick

  Personal Safety Director of Service Access & Management, Inc.

Participants will able to:
• Define the differences of words such as Hispanic, Latino, Mexican
• Pronounce common names in Spanish
• Practice simple “Everyday Expressions” in Spanish

• 

  Ervin Munro

  Educator/Trainer/Consultant at Munro Consulting

Participants will be able to:
• Use words related to intimacy and sexuality to support their comfort with slang and slur language
• Identify cultural and contextual influences of sexuality
• Practice interventions that may be helpful in promoting positive sexuality for the people that they support

• 

  Mary Rita Weller

  Assistant Proferssor at Kutztown University of Pennsylvania

Participants will be able to:
• Use the assessment process to determine a student’s acceptance status and the instructional approach for the 10- and 13-week training programs
• Describe the role Vocational Rehabilitation has played in supporting individuals wanting to attend Erskine Green Training Institute
• Explain how EGTI has partnered with the hotel, restaurant, and hospital settings to provide on-the-job training sites for its students
• Outline how to take advantage of this program nationally

• 

  Andy Kirby

  Chief Operations Officer at The Arc of Indiana

Participants will able to:
• Describe the “Escalation Cycle”
• Describe the individual’s presentation in the various stages of the cycle
• Describe and implement strategies to de-escalate the individual (and the staff person himself/herself), while maintaining safety for all
• Identify and apply effective skills in communication
• Identify and apply effective strategies in using objects and space to maintain safety, while being mindful of the setting/situation
• Utilize basic, simple physical movements in response to physical contact with or from another person

• 

  Ronald Frederick

  Personal Safety Director of Service Access & Management, Inc.
• HK

  Hyung Kim

  Personal Safety Trainer at Service Access & Management, Inc.

• 

  Chris Kaag

  Founder of IM ABLE Foundation

Participants will able to:
• Identify the most popular drugs, as well the paraphernalia used to introduce each drug into the human body
• Recognize the dangers associated with the abuse of narcotics, prescription drugs, synthetic designer drugs, and alcohol
• Recognize indicators of problematic substance use
• Practice conversations with persons served, family members, and other supports about these indicators and stopping or limiting use

• 

  Ronald Frederick

  Personal Safety Director of Service Access & Management, Inc.
• 

  Jeffrey Marks

  Clinical Officer at Service Access & Management, Inc.

Participants will be able to:
• Describe at least three self-care strategies for optimal personal and case management work functioning
• Describe compassion satisfaction and its impact on case managers and clients
• Identify the differences between a Growth Mindset and a Fixed Mindset

• CB

  Catherine Breneman

  Assistant Professor of Social Work at Hood College

Participants will able to:
• Describe how anxiety and other challenges are “normal” to ongoing stressors
• Describe the three types of coping strategies
• Describe how the participants begin to apply at least two coping strategies

• 

  Jeffrey Marks

  Clinical Officer at Service Access & Management, Inc.
• 

  Amy Groh

  Director of Crisis Intervention and Delegate Services at Service, Access & Management Inc.

Participants will be able to:
• Outline the development of the trauma-informed lens
• Describe the Sanctuary Model including the four pillars and the seven Sanctuary Commitments to support trauma-informed care holistically
• Identify strategies to implement trauma-informed supervision into their agencies

• 

  Lydia Debiase

  Instructor at Kutztown University

Participants will able to:
• Outline the prevalence of trauma and adversity nationally, locally, and within specific populations
• Implement interventions from a collaborative, strength-based approach, appreciating the resilience of trauma survivors
• Evaluate and build a trauma-informed organization and workforce

• 

  Bianca McCall